Introducing Agent Desktop in SAP Service Cloud Version 2

<div><div><div><div><p>Customer service&nbsp;agents can use the&nbsp;Agent&nbsp;Desktop&nbsp;to work on several business processes and communication items simultaneously.</p><p>The&nbsp;Agent&nbsp;Desktop&nbsp;is the central work environment for an&nbsp;agent&nbsp;in&nbsp;SAP Service Cloud Version 2.&nbsp;Agent&nbsp;Desktop&nbsp;enables service&nbsp;agents to engage with customers efficiently across multiple communication channels and includes supporting tools like:&nbsp;automatic customer identification and search, detailed customer information, knowledge base integration, and case creation.</p><p>SAP Service Cloud Version 2&nbsp;provides an integrated, cloud-based communication stack allowing multisession communication with customers in real time.</p></div></div></div></div>